- How long do I have to return an item?
- All returns/exchanges must be received by our returns department within 30 days of receiving your order. (NOTE: Our manufacturers enforce a strict 30-day return policy with all garments. Therefore, we cannot issue any return authorization numbers if you attempt to return an item after the 30-day period. We do value your business and will always try to assist our customers in every way possible; however, the implementation of the 30-day return policy is something that we, as a company, cannot get around. We hope that you enjoy your formal wear purchase and trust that if you do need a return/exchange, you will be sure to keep the 30-day return policy in mind. Once again we find it important to stress that if the 30-day return period ellapses, we will not be able to issue a return authorization number.)
- How do I return an item?
- In order to return (or exchange) an item, you must obtain a RETURN AUTHORIZATION NUMBER. You can do this below by entering your order number (found in your confirmation email), and your shipping zip code. You will be instructed further upon entering this information below.
Return Items to EncoreFormal(NOTE: We require return authorization for internal processing and quality control. If a package is returned without a return authorization number, excessive time and resources are expended in attempts to link the package with the proper customer file. Any packages returned without a return authorization may be rejected and are not our responsibility. If we do accept a return package without a return authorization, it will be charged a 30% processing fee. If you need to return an item(s), please simply follow our simple guidelines to avoid any unnecessary and unwanted fees. Thank you for your consideration.)
Enter your order number and shipping zip code to find your order and create a return.
- I already took my item to a tailor and had it altered. Can I still return it?
- No. Once an item has been altered, it cannot be returned for obvious reasons -- an altered item could not be part of our inventory. Our inventory only consists of new, unused, and unaltered items.
- I already wore an item to an affair, but now I don't think I want it anymore. Can I return it?
- No. We will not accept returns on items that have been worn or altered in any way. Tags must still be intact and items must remain in their original packaging.
- Will I be charged a restocking fee for returning or exchanging an unworn/unopened item?
- No. You will not be charged a restocking fee for returning an unworn/unopened item. All tags and packaging material must remain in intact. Please refer to the guidelines below to confirm that your unworn/unaltered item(s) is/are in returnable condition.
- Acceptance Guidelines -- Returns / Restocking Fees:
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- Suits / Coats
- Manufacturer tag is included on each suit / coat. A suit / coat cannot be returned if the tag is removed. 100% money back refund for returned product when returned properly.
- Trousers
- Manufacturer tag is included on each trouser. A trouser cannot be returned if the tag is removed. 100% money back refund for returned product when returned properly.
- Vests / Neckwear / Cummerbunds
- Manufacturer tags and packing must be intact. Some manufacturers include vests/neckwear in boxes; others include them in bags. Please return in the same packaging included with initial order. 100% money back refund for returned product when returned properly.
- Shirts
- Shirts tend to be the only item which may incur a restocking fee. To receive a full refund on a shirt, the shirt must be unopened. (NOTE: We can only resell "unopened" shirts to another customer. If a shirt has already been opened (even if it was to just try on and then you attempt to put the shirt back in its bag), we cannot resell the shirt as a "new" shirt. Packaging is part of a product; once a shirt is opened, it is almost impossible to fold it correctly and place the pins back where they were giving the shirt the same appearance as when it was unopened and factory-packaged.) For this reason, we will not be able to include an opened shirt back in our "new" inventory. If you have already opened the shirt to try on, we will still accept the (unworn/but opened) shirt from you so you do not have to absorb the full cost of the shirt; however, you will incur a restocking fee for the opened shirt. Opened returned shirts under $79 will be charged a 20% restocking fee; opened returned shirts $79 or higher will be charged a 30% restocking fee. (NOTE: if returned "unopened", a 100% money back refund for returned product when returned properly.)
- Jewelry
- Most jewelry sets are included in designer jewelry boxes; some jewelry items are only included in a small bag. Jewelry must be returned in its original packaging. 100% money back refund for returned product when returned properly.
- Shoes
- Shoe boxes must be shipped back with the shoes. (Important note: Please do not simply tape up the shoe box and paste a few stamps on the shoe box. The shoe box is part of the packaging.) When you initially received your shoes, the shoe box was placed in another separate cardboard box. Please be courteous and ship back both the shoes and the shoe box inside another cardboard box. Defacing of the shoe box will incur a 30% restocking fee. (NOTE: if returned properly, you will receive a 100% money back refund for returned product).
- How do I return part of a package deal?
- If you need to return item(s) that are part of a package deal, but not the whole package, please use the same box above ("Return Items to EncoreFormal") to enter your Order # and Zip Code, and ship your item(s) back to us. Upon receiving your returned items, we will refund your account the adjusted dollar amount. Keep in mind that because the item(s) were part of a discounted package deal, we will need to adjust the pricing for those item(s) you are keeping to match their respective individual prices on our site. You will be refunded the difference.
- How does shipping charges work with exchanges or returns?
- If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. EncoreFormal.com cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)(*NOTE: For exchanges, we will ship your new item(s) to you via "UPS Ground" (unless otherwise specified). We will bill your credit card on file to cover the costs of the new exchanged items and the delivery shipping costs for your new item(s). For reference, UPS Ground is $8.95; UPS 2-Day Air is $27.50; UPS 1-Day Air is $45.)
- I see that you had an item shipped to me directly from the manufacturer. If I need to return it, do I send it back to the manufacturer's address which is on the box or do I send it back to EncoreFormal.com?
- Very important -- you must send it back to our warehouse, not the manufacturer's warehouse. Our address is:
EncoreFormal.com
Attention: Returns Department
100 Ward Ave
Trenton, NJ 08609 NOTE: If you return an item directly back to the manufacturer (instead of back to EncoreFormal.com), there is a good chance that we will have no record of the item being returned. If this occurs, we cannot be held responsible for the returned item(s). - I need to exchange an item for a different size or style. Will you send the new size/style out to me immediately or do you first wait to receive my original item before sending out the new exchanged item?
- We will send your new item out to you immediately.
- Is there an easy way for me to check if you received my returned item?
- Yes. We have developed an online tracking system so you can always see what is going on concerning your order. Simply go to our homepage and click on the "Order Tracking" button. You will then be able to view details about your orders/returns.
- How long does it take to receive my refund upon returning an item?
- Returns will be processed within 10 business days from the date in which we receive your package at our warehouse. For reference, you can always check out order status to track the status of your return/refund.
